Terms & Conditions

 

 

Terms and Conditions of The Press Group, This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website https://www.thepressgroup.co.uk/.
Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms (using the PDF option) and keep a copy of them for your reference. We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.

 

Here’s the terminology:


 

- Contract - means any purchase of items from our site between us and you for which these T&C’s are used for.


 

- Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.


 

- Goods - means the products or services which we have sold to you in accordance with our T&C’s


 

- We - means The Press Group, and “us” and “our” shall hold the same meaning.


 

Within these T&C’s we shall use headings to aid your understanding of the document.If you need to contact us, please contact our Customer Service by email at hello@thepressgroup.co.uk or by telephone at 0333 577 3139.  is The Press Group, by phone between 09:00-17:00.

Our Company is registered under Companies house |


12422722

 

About the use of this website and our communication


Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.
If you choose to access this website from outside the UK you are responsible for compliance with local laws if and to the extent local laws are applicable.


We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.


By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.


We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.


As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.


Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.


All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 24hrs of placing your order please contact our Customer Services.


The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once confirmation has been sent. We will send you a despatch confirmation email when the products you have ordered have left our warehouse along with a tracking number to track your order. If your order has not been accepted you will receive an email from us telling you the reasons why.


In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept these you will not have to pay to return the goods to us.

Pricing Policy

All prices shown in the website are in pounds sterling. Where applicable, price may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer. We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.

 

Delivery charges


 

 

A charge will be made to cover postage and packaging on all orders sent to single UK mainland addresses. The delivery charge may not be included in the product prices shown. We also offer international delivery to a number of countries. All orders for international delivery are subject to international terms and conditions.

 

Payment

 

We accept Visa Debit/Credit, Master card, and Bank transfer. We take payment on a deposit scheme

 

-Website and development | 50% up front cost | remaining balance 2 weeks before the site goes live

 

-Print and graphic design | Full payment required after client has approved the artwork

 

All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Payments made by credit card will only be debited from the users account after the goods have been shipped. Estimated payment dates will be displayed on the user account.

 

Delivery

 

When your order has been shipped we will send you a despatch confirmation by email. 
We send the goods that you have ordered through UPS, Royal Mail, DHL or TNT. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. We aim to process your order within 24 hours. Delivery times to UK mainland addresses is dependent on the product. This will be displayed on the product page. If you are not at home during the day that will not be a problem: we will deliver your order wherever you want. In this case it is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.

Cancellation and Return Policy


 

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.
All orders can be cancelled up until the artwork is approved for production. At this point we can provide a refund for the order should you wish. Once your artwork is approved for production, no further changes can be made to the order, meaning we will be unable to cancel or amend artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately. Complaints must be registered with us within 15 days of receiving the order. Longer than this may result in the complaint not being upheld or rejected. We need to be able to verify the issue was a result of our production process or courier mishandling, this is why we need the complaint registered as soon as it is received. All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.

 

Faulty Goods


 

If there is a problem with the goods please contact us within 15 days to discuss the matter further.
If the goods are found to be faulty upon delivery, you may reject the order and claim a full refund once we have received the order back. If the fault is found later on, or if you delay in making a complaint beyond the 15 days specified, you may not be entitled to a repair or replacement. If the complaint is registered with us within the specified time frame, and a replacement is not available, you may claim a part or full refund of your money back if the complaint is deemed valid.
Please see Returns Process for further details. No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.

 

Returns Process

 


For orders delivered to a UK address, if you want to return any faulty products in line with our Return Policy, please contact us at hello@thepressgroup.co.uk. s once we have received the goods from you.

 

Payment


 

Payment from outside of the UK may be made by any of the methods indicated on our website. Payment shall be made in the currency relevant to the country of delivery. Please view our Payment Page. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.

 

Complaints Procedure


 

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We aim to reply within 24hrs. Data protection, privacy and security
For information please see our separate document on Data protection, Privacy and Security.

 

Copyright

 

This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of The Press group Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

 

 

General

 

These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders. In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government. If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

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